Procera begins our support cycle in in the early product design stages so we can provide the most professional and efficient support. We continue our support through the entire product lifecycle, ensuring that your customers are satisfied with their broadband network. All of Procera services offerings are designed to create a memorable and satisfying customer experience where your expectations are not only met, but exceeded.
There's no substitute for hands-on experience. Let us work with you to develop a curriculum that meets your deployment needs – your products, your network, your training.
PacketLogic Customer Support
The Procera Technical Assistance Center (PTAC) is positioned at the core of our customer support operation. With locations worldwide our support engineers can provide 24 x 7 support to our customers located anywhere in the world. We provide customers with access to self-service tools, product and technical documentation, knowledge base solutions and the resources of the entire company.
Our consulting engineers can assist in all phases from initial planning and evaluation to onsite testing and operation. We work closely with you to create a consulting service package that addresses your requirements. Reach us at firstname.lastname@example.org
NAVL Customer Support
A Team of support engineers dedicated to Procera's Network Application Visibility Library (NAVL) can provide support to our customers located throughout the world.