Internet Intelligence Insights

Differentiate your network by gaining insights into what your subscribers value

Consumer broadband activity is changing at an alarming pace for broadband operators. As new network technologies are deployed, consumers are continually purchasing new devices utilizing new applications, and content providers are discovering new methods to deliver high value content. Consumers judge their broadband experience by how a broadband network deliver’s their individual high value content, and a network operator that lacks insight into these trends will be at a severe competitive disadvantage.

The Internet Intelligence Center enables a network operator to instantly know, respond, and flourish in the rapidly changing Internet landscape. It is made possible by the unique granularity delivered by PacketLogic solutions, which provide visibility into subscriber, application, content, device, location, and quality of experience (QoE).

Internet Intelligence

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Internet Intelligence Center Insights is designed to provide unique perspectives on broadband network activity. Each perspective of Insights is targeted towards a specific audience and specific aspects of network activity. Key perspectives include:

  • Overview: Easy-to-understand overview of the KPIs for the entire network
  • Traffic Types: Detailed analysis of the applications driving network consumption
  • Timelines: At-a-glance comparisons of KPIs over recent days, weeks, and months that provide insights into overall network trends
  • Subscribers: Focuses information on subscriber activity including usage, tiering, and popular applications – all self organized by the number of subscribers in each tier of usage
  • Routing: Revolutionary drill-down visibility into peering links that includes volume, Origin Volume, and Quality of traffic and applications across high value peering links

Customer Care

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Customer Care Insights is a powerful tool for Customer Care personnel to rapidly diagnose and solve customer issues on broadband data networks. Leveraging the Internet Intelligence provided by the PacketLogic solutions, Customer Care Insights provides a real-time and historical view into a subscriber’s broadband connection that can be used to isolate quality issues, usage overages, and billing disputes.